Thank God for Eugene at Stevens Creek Volkswagen. He made the purchase of a car a pleasure. I am a 61 year old female and had never purchased a car through a dealership. I have owned cars since I was 16 years old but had always purchased from an owner. We had advised Eugene we were interested in purchasing our youngest son's first car. He contacted us when an appropriate vehicle became available. He made the entire process painless. He was knowledgeable and professional. I had full confidence in him. He took care of all the negotiations and paperwork with ease. I highly recommend Eugene for your next car purchase!
Pete's the man!
We were having problems programming the car garage door opener to open our garage door. After calling and expressing our frustration, Chris Guerrero actually came out to our house and programmed it for us. He didn't have to do that, and we appreciated it very much. Now the garage door opener works like a dream and we're very happy.
I recently returned my Passat as part of the Diesel Buyback program. The team at Stevens Creek Audi was very organized and managed the entire process in a very short time.
Great all around buying experience
I had been eyeing this 2018 habanero orange beetle parked in front for a couple of weeks !!!! A big shout out to Boris ( the Russian ) in sales who made trading in my 2013 denim blue bug very pleasurable. It was also a breeze going thru F & I with Kevin who wanted to make that my new bug would look its best w the cilajet coating and advance service purchase ..this is the last year for the beetle. I also want to give Mike in Service five stars as he always on top of his game. Great customer service all around w these guys !!! bye bye DA BLU 1 hello " ZESTFUL"
I had a difficult time applying the touch-up paint I had purchased at Stevens Creek Volkswagon (where I purchased my car and have it serviced regularly) - and the scratched areas looked worse after I was finished. Anxiously, I called the dealership and they advised me to bring my car in to be evaluated. When I arrived, Brian was so understanding and helpful. He had the problem assessed immediately by Edgar, and then Brian arranged for me to bring the car in the next day at a convenient time. Edgar removed the problem areas and touched everything up so beautifully you would never know there had been dings or scratches. They both went the extra mile to help a sad customer. I was so delighted with their customer service. Thank you, Brian and Edgar, for helping me!
I went in to purchase a vehicle and the experience was great. The salesman Eugene was really helpful from beginning to end. I was also helped by the financial advisor Red. He was fast and straight to the point getting approved and signing the contract. He made sure my payments where within my budget and a good warranty was offered. Another bonus is that they fix scratches and dents under the size of the credit card. I am really pleased with the service and my car.
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