Everyone I spoke to, from the super friendly lady scheduling my last-minute tow-in appointment, to the knowledgeable service advisor to the cheerful cashier when I picked up my car made me feel comfortable, welcome and confident in choosing this dealer for my repair work. I'll be back!
Mo in the service department is such a hero! He has been my service advisor for years now and he as always taken such great care of me and my car. I just recently went in for 2 issues with my car. Both times, Mo has jumped through hoops to ensure I am getting the best deal possible. He has gotten things covered through a warranty I didn't even know I had! He truly cares about his customers. He kept me updated every step of the way. Made sure I had a way to go pick up my car, and even did such a nice detail on my car, I picked it up spotless! (Dropped it off filthy!) Mo is all around outstanding, and Steven's Creek VW is very fortunate to have an employee like him. Keep up the good work! =)
Fast service and they're all good hair stylist I recommend you this place.
The service manager Joe and the service department went out of their way to help me resolve all the issues with my car. They should have never happened in the first place, but they certainly did all they could to ease the pain--even working directly with Pep Boys and my BAR claims handler!!!
Great service!!!! Thanks!
Worked with Sam Ohyama today (from service), very professional and very quick on the work that needed to get me in and out of the dealership. Also the service center didn’t mention that a loaner vehicle was going to be a $35/day charge. I requested one as I needed to return to work, but as a result of the miscommunication, Sam took care of that charge and kept me happy; and on my way to work. Very professional and great customer service from Sam. His work is greatly appreciated.
The service department is very nice and professional. They will do what they can to help speed up your services.
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