I own a 2016 GLI SEL. Volkswagen of Stevens Creek Service department has one of the best customer service. Their service department is trustworthy.. I'm a technician at Acura. I know my way around cars. This is my 1st German car. I had to say I love it, Volkswagen of Stevens Creek will not BS the customer. My 1st great experience with Steve Creek service department, was I was noticing a subwoofer defect on my GLI. And they took care of me every time when I went there I got a loan car and I was never inconvenient. And they're 100% accurate on the oil changes when they tell you it would take this long, it would actually be sooner before the wait time. Very quick and they definitely honor customer service for example. When I got the car back from Stevens Creek after of they've replaced the subwoofer. I noticed mark's on the deck lid of the truck after they replace the subwoofer. I show this to my adviser he instantly replaced the part no questions asked. I understand mistakes happen, They've definitely stand behind their quality of work. My Service advisor was Sam who I dealt with multiple times at Stevens Creek is a very friendly guys and understands his customers and will always get the job done. And I also have to mention the second service adviser I've also dealt with a lot was Michael Rankin, these 2 advisers always answered my questions and got the job done. Stevens Creek volkeswagen is the place to go for service. They treat your car well, and they're honest. Since I'm a technician. I checked their MPI myself, every MPI I got from them, Was 100% accurate. For any Volkswagen owner this is the place to service You're Volkswagen. My only recommendation is if you want I want a loaner car. Make an appointment and mentioned that you want a loner and they will set one aside for you. Stevens Creek volkeswagen is the only people I trust. They have a longtime customer.
People have good things and bad things say about auto dealerships and service always. It goes with the territory. No other comment.
Really friendly staff. Opens early so you can drop your car before work. Clean place. Smaller than some other dealerships but does the job.
Pete Rogers sold us a 2011 Nissan Murano and was professional and fair during the buying process.
Mike(service advisor) is really nice and friendly. Helps a lot to fix the issue on my car.
Definitely an excellent dealership. I have a 2014 VW Passat. When I received a recall notice, they performed the update in just a few hours, provided complimentary Lyft service, and most importantly - agreed to make a programming change to turn off the horn sound when you lock the doors. It can only be done by the dealer. The other VW dealer was wanted to charge $250 for the change. Brian Krop is an excellent service advisor. They also fixed a problem with the air conditioning unit that the other dealer was unable to fix.
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