Pete Rogers sold us a 2011 Nissan Murano and was professional and fair during the buying process.
Mike(service advisor) is really nice and friendly. Helps a lot to fix the issue on my car.
Definitely an excellent dealership. I have a 2014 VW Passat. When I received a recall notice, they performed the update in just a few hours, provided complimentary Lyft service, and most importantly - agreed to make a programming change to turn off the horn sound when you lock the doors. It can only be done by the dealer. The other VW dealer was wanted to charge $250 for the change. Brian Krop is an excellent service advisor. They also fixed a problem with the air conditioning unit that the other dealer was unable to fix.
Red Andres the finance manager is a hidden gem of a person. He knows as much about selling as the best sales person, more importantly he knows it's not just about this deal it's about trust. I'll go back to him for sure.
Everyone I spoke to, from the super friendly lady scheduling my last-minute tow-in appointment, to the knowledgeable service advisor to the cheerful cashier when I picked up my car made me feel comfortable, welcome and confident in choosing this dealer for my repair work. I'll be back!
Mo in the service department is such a hero! He has been my service advisor for years now and he as always taken such great care of me and my car. I just recently went in for 2 issues with my car. Both times, Mo has jumped through hoops to ensure I am getting the best deal possible. He has gotten things covered through a warranty I didn't even know I had! He truly cares about his customers. He kept me updated every step of the way. Made sure I had a way to go pick up my car, and even did such a nice detail on my car, I picked it up spotless! (Dropped it off filthy!) Mo is all around outstanding, and Steven's Creek VW is very fortunate to have an employee like him. Keep up the good work! =)
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